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Field Service USA 2014 (past event)
April 20 - 23, 2014
Omni Hotels & Resorts, San Diego, CA
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Roger O'Connor
VP & GM Product Support
Gosiger Inc.
Check out the incredible speaker line-up to see who will be joining Roger.
Download The Latest AgendaMain Day One
Friday, September 4th, 2015
13:40 30 minutes per roundtable discussion; Choose two
Table 1: Maximizing The Customer Experience To Increase Retention And Loyalty
Hosted by Jeff Zirker, Senior Director, Global Technical Support, Americas, Cisco
Table 2: Topic TBD
Hosted by Bill Stuckert, VP IT Services, ATS
Table 3: What’s the Best Organization Model for Global Customer Service?
Hosted by Jerome Piche, VP Global Customer Service, bioMerieux
Table 4: Topic TBD
Hosted by Vic Malhotra, Head of Defense Sector Deployed Services, Rolls-Royce
Table 5: Using Servant Leadership To Build Employee Engagement Hosted by Todd Klitzke, Technical Support Manager, PDQ Inc.
Table 6: Creating Effective Field Service Techs: Finding A Balance Between Hiring Individuals With The Right Skills And Providing Job Specific Training
Hosted by Roger O’Connor, VP & General Manager, Gosiger
Table 7: Connecting Service Processes for Faster Cycle Times and Improved First Time Resolution
Hosted by Steve Morandi, VP Service Lifecycle Management, PTC
Table 8: Big Data, Little Phones: What Does It All Mean For Service Fleets In 2014?
Hosted by Kelly Frey, VP Product Marketing, Telogis
Table 9: Service Sales Vs Service Operations: Avoiding The “Lid” On Your Service Growth
Hosted by Steve Snedegar, Director Service Sales North America, Simplex Grinnell
Table 10: Critical Inventory Sourcing Optimization
Hosted by Gordon Payne, Senior Manager of Business Development, FedEx
Table 11: Transforming Field Service Order Management Through Proactive Customer Engagement
Hosted by Bill Kenney, EVP Business Development,OnProcess Technology
Table 12: Topic TBD
Hosted by Fleetmatics
Hosted by Jeff Zirker, Senior Director, Global Technical Support, Americas, Cisco
Table 2: Topic TBD
Hosted by Bill Stuckert, VP IT Services, ATS
Table 3: What’s the Best Organization Model for Global Customer Service?
Hosted by Jerome Piche, VP Global Customer Service, bioMerieux
Table 4: Topic TBD
Hosted by Vic Malhotra, Head of Defense Sector Deployed Services, Rolls-Royce
Table 5: Using Servant Leadership To Build Employee Engagement Hosted by Todd Klitzke, Technical Support Manager, PDQ Inc.
Table 6: Creating Effective Field Service Techs: Finding A Balance Between Hiring Individuals With The Right Skills And Providing Job Specific Training
Hosted by Roger O’Connor, VP & General Manager, Gosiger
Table 7: Connecting Service Processes for Faster Cycle Times and Improved First Time Resolution
Hosted by Steve Morandi, VP Service Lifecycle Management, PTC
Table 8: Big Data, Little Phones: What Does It All Mean For Service Fleets In 2014?
Hosted by Kelly Frey, VP Product Marketing, Telogis
Table 9: Service Sales Vs Service Operations: Avoiding The “Lid” On Your Service Growth
Hosted by Steve Snedegar, Director Service Sales North America, Simplex Grinnell
Table 10: Critical Inventory Sourcing Optimization
Hosted by Gordon Payne, Senior Manager of Business Development, FedEx
Table 11: Transforming Field Service Order Management Through Proactive Customer Engagement
Hosted by Bill Kenney, EVP Business Development,OnProcess Technology
Table 12: Topic TBD
Hosted by Fleetmatics