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Field Service USA 2014 (past event)
April 20 - 23, 2014
Omni Hotels & Resorts, San Diego, CA
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Renee Cacchillo
Vice President Service Delivery
Safelite Group
Check out the incredible speaker line-up to see who will be joining Renee.
Download The Latest AgendaMain Day One
Friday, September 4th, 2015
10:00 Amplifying The Customer Experience With Sophisticated Measurement Tools
In this session, Renee illustrates the importance of utilizing measurement tools to enhance the customer's journey. Key items to consider include:
• What tools do you use to listen to customers?
• How do you apply learnings from customer data?
• How do you make measurement data meaningful to employees?
• What tools do you use to listen to customers?
• How do you apply learnings from customer data?
• How do you make measurement data meaningful to employees?