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Field Service USA 2014 (past event)

April 20 - 23, 2014

Omni Hotels & Resorts, San Diego, CA

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Joe Pinto, Senior Vice President Technical Services at Cisco

Joe Pinto


Senior Vice President Technical Services
Cisco

Check out the incredible speaker line-up to see who will be joining Joe.

Download The Latest Agenda

Main Day One

Friday, September 4th, 2015


09:20 Maximizing The Customer Experience To Increase Retention And Loyalty

Join Joe Pinto as he details the steps Cisco has taken to leverage service offerings while improving customer loyalty and satisfaction. Joe will discuss the importance of:
  • Determining how to add value beyond great service to your customers
  • Ensuring your customers evaluate the service experience beyond cost
  • Driving end users to relinquish self-service
  • Leveraging service offerings that competitors are unable or unwilling to offer