Dave Baker

• Determining whether to create an in-house program or hire an external consultant

• Categorizing past injuries and assessing other potential safety issues expected and unexpected

• Effectively dealing and employing buy-in and ensuring adoption of new guidelines

Table 1: Topic TBD
Hosted by Ken Walsh, VP Engineering & Operations, London Hydro
Table 2: Employee Engagement Vs. Customer Satisfaction
Hosted by Jose Rivera, District Service Manager, Sysmex
Table 3: Increasing Service Revenue: Getting More Out Of Your Install Base
Hosted by Aly Pinder, Research Analyst, Service Management, Aberdeen Group
Table 4: Establishing A Comprehensive Safety Program To Minimize Injuries And Unexpected Costs
Hosted by Dave Baker, Senior Vice President Field Service, DirecTV & Tim Clemente, Vice President Safety, DirecTV
Table 5: Creating Value And Enhanced Customer Experience With Seemingly Indifferent Customers
Hosted by Timothy Spencer, Vice President Customer Experience, WMS Gaming
Table 7: Topic TBD
Hosted by Fleetmatics
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