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Field Service USA 2014 (past event)

April 20 - 23, 2014

Omni Hotels & Resorts, San Diego, CA

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Chris Westlake, Director of Service at Hach Company  (Danaher)
Hach Company  (Danaher) Logo

Chris Westlake


Director of Service
Hach Company (Danaher)

Check out the incredible speaker line-up to see who will be joining Chris.

Download The Latest Agenda

Main Day One

Friday, September 4th, 2015


10:20 Panel Session: Eliminating Waste In Service

In this panel session, our experts pinpoint key tools to sustain continuous improvement throughout the service organization. Key takeaways include:

  • Embracing a culture shift to become more automated within the service organization

  • Using change management as a tool to drive productivity and profitability

  • Running service as a business as opposed to a cost center

  • Dedicating resources to change management implementation for communication and understanding across your businesses and regions

  • Determining the appropriate processes to handle the complexity of the businesses that are supported by your company

Main Day Two

Sunday, October 4th, 2015


11:50 Implementing Service Commercialization: A Hach Company Case Study


Improving the marketing and commercialization of your service organization is an important step towards enhancing differentiation and maximizing profitability. Chris Westlake believes key items to consider include:
  • Developing an independent Service sales organization (inside & outside)
  • Partnering with traditional product sales team/training to sell service
  • Solution selling/intangibles vs product selling
  • Leads programs (field/bench service, tech support, customer service)
  • Contract Renewals