Brad Barros

Table 1: Maximizing The Customer Experience To Increase Retention And Loyalty
Hosted by Jeff Zirker, Senior Director, Global Technical Support, Americas, Cisco

Table 2: Topic TBD
Hosted by Bill Stuckert, VP IT Services, ATS

Table 3: What’s the Best Organization Model for Global Customer Service?
Hosted by Jerome Piche, VP Global Customer Service, bioMerieux

Table 4: Topic TBD
Hosted by Vic Malhotra, Head of Defense Sector Deployed Services, Rolls-Royce

Table 5: Using Servant Leadership To Build Employee Engagement Hosted by Todd Klitzke, Technical Support Manager, PDQ Inc.

Table 6: Creating Effective Field Service Techs: Finding A Balance Between Hiring Individuals With The Right Skills And Providing Job Specific Training
Hosted by Roger O’Connor, VP & General Manager, Gosiger

Table 7: Connecting Service Processes for Faster Cycle Times and Improved First Time Resolution
Hosted by Steve Morandi, VP Service Lifecycle Management, PTC

Table 8: Big Data, Little Phones: What Does It All Mean For Service Fleets In 2014?
Hosted by Kelly Frey, VP Product Marketing, Telogis

Table 9: Service Sales Vs Service Operations: Avoiding The “Lid” On Your Service Growth
Hosted by Steve Snedegar, Director Service Sales North America, Simplex Grinnell

Table 10: Critical Inventory Sourcing Optimization
Hosted by Gordon Payne, Senior Manager of Business Development, FedEx

Table 11: Transforming Field Service Order Management Through Proactive Customer Engagement
Hosted by Bill Kenney, EVP Business Development,OnProcess Technology

Table 12: Topic TBD
Hosted by Fleetmatics

Table 1: Topic TBD
Hosted by Ken Walsh, VP Engineering & Operations, London Hydro
Table 2: Employee Engagement Vs. Customer Satisfaction
Hosted by Jose Rivera, District Service Manager, Sysmex
Table 3: Increasing Service Revenue: Getting More Out Of Your Install Base
Hosted by Aly Pinder, Research Analyst, Service Management, Aberdeen Group
Table 4: Establishing A Comprehensive Safety Program To Minimize Injuries And Unexpected Costs
Hosted by Dave Baker, Senior Vice President Field Service, DirecTV & Tim Clemente, Vice President Safety, DirecTV
Table 5: Creating Value And Enhanced Customer Experience With Seemingly Indifferent Customers
Hosted by Timothy Spencer, Vice President Customer Experience, WMS Gaming
Table 7: Topic TBD
Hosted by Fleetmatics
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