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Field Service USA 2014 (past event)
April 20 - 23, 2014
Omni Hotels & Resorts, San Diego, CA
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Bob Feiner
Vice President of Services
Dell Inc.
Performance Workshop Day
Tuesday, August 4th, 2015
13:30 Transformation: Driving Successful Transformation and Change
As a leader in technology, Dell is driving transformation internally to better serve customers and the industry, as well as managing through the organizational change that accompanies going from a public to a private company. Learn more as Bob Feiner, VP of Global Deployment and Field Services shares lessons learned on:
• How to define and build a field services transformation plan that is relevant to your customers, your industry and your business capabilities
• How to encourage employee entrepreneurship spirit in times of organizational change
• Tips on identifying factors that contribute to transformation success and how to measure them
• Building an emotional connection with your workforce and partners to foster transformation momentum
• How to define and build a field services transformation plan that is relevant to your customers, your industry and your business capabilities
• How to encourage employee entrepreneurship spirit in times of organizational change
• Tips on identifying factors that contribute to transformation success and how to measure them
• Building an emotional connection with your workforce and partners to foster transformation momentum
Main Day One
Friday, September 4th, 2015
10:20 Panel Session: Eliminating Waste In Service
In this panel session, our experts pinpoint key tools to sustain continuous improvement throughout the service organization. Key takeaways include:
- Embracing a culture shift to become more automated within the service organization
- Using change management as a tool to drive productivity and profitability
- Running service as a business as opposed to a cost center
- Dedicating resources to change management implementation for communication and understanding across your businesses and regions
- Determining the appropriate processes to handle the complexity of the businesses that are supported by your company