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Field Service USA 2014 (past event)
April 20 - 23, 2014
Omni Hotels & Resorts, San Diego, CA
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Art McGinn
Senior Vice President of Service
Canon Business Solution
Main Day One
Friday, September 4th, 2015
17:05 Panel Session: Developing Metrics That Ensure Accurate Quality Assessment
- Implementing and integrating tools to track the performance of your field service engineers
- Analyzing the data to gain a clearer picture of where you can improve quality and begin additional assessments
- Determining what new metrics you’re examining as you increase your service offerings (utilization and realization in terms of billable time, conversion rates, etc)
- Analyzing the standard KPIs for other types of service offerings like asset management