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Field Service USA 2014 (past event)

April 20 - 23, 2014

Omni Hotels & Resorts, San Diego, CA

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Canon Business Solution Logo

Art McGinn


Senior Vice President of Service
Canon Business Solution

Check out the incredible speaker line-up to see who will be joining Art.

Download The Latest Agenda

Main Day One

Friday, September 4th, 2015


17:05 Panel Session: Developing Metrics That Ensure Accurate Quality Assessment

  • Implementing and integrating tools to track the performance of your field service engineers
  • Analyzing the data to gain a clearer picture of where you can improve quality and begin additional assessments
  • Determining what new metrics you’re examining as you increase your service offerings (utilization and realization in terms of billable time, conversion rates, etc)
  • Analyzing the standard KPIs for other types of service offerings like asset management