Lori Bernt

Director Of Customer Services
Sasktel

As Director of Customer Services – Operations, Lori Bernt is accountable to create, measure, and deliver strategies for SaskTel Customer Services - Operations that allows for the efficient and effective installation, repair and maintenance of various customer equipment and services in the ICT / Telcom Sector.

Lori began her career with SaskTel in September 1988 and has worked in various departments throughout the past 25 years including Marketing, Customer Services, Sales and Operations. Lori has worked with the Director Operations Leadership team since 2001 and is passionate about being part of a culture focused on exceeding customer service and quality.

Check out the incredible speaker line-up to see who will be joining Lori.

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Main Day One

Friday, September 4th, 2015

17:45 Quality Customer Experience: One Philosophy, Multiple Applications

In this presentation the following items will be covered:

The desired future state of our customer experience and the strategies to be successful

The development of one philosophy for the entire organization's quality program and how to use it for multiple applications

The key performance indicators to measure quality and customer experience