Johannes Emmelheinz

Service has developed over time from a must have break/fix to a professionally run business. Today instead of repair we sell system availability. To achieve optimized processes, IT must work with all departments to ensure continuous improvement. The latest significant step has been the introduction of M2M communication. Based on permanent online equipment and data from sensors, an automatic analysis has been put in place to detect deviations and problems instantly and put a predefined action in place. With the automated analysis we can act much more proactively and prevent system breakdowns. The result is higher availability and customer satisfaction. In this session, Johannes discusses the success of the Siemens Mobility Service.