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Field Service USA 2014 (past event)
April 20 - 23, 2014
Omni Hotels & Resorts, San Diego, CA
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Joe Pinto
Senior Vice President Technical Services
Cisco
Main Day One
Friday, September 4th, 2015
09:20 Maximizing The Customer Experience To Increase Retention And Loyalty
Join Joe Pinto as he details the steps Cisco has taken to leverage service offerings while improving customer loyalty and satisfaction. Joe will discuss the importance of:
- Determining how to add value beyond great service to your customers
- Ensuring your customers evaluate the service experience beyond cost
- Driving end users to relinquish self-service
- Leveraging service offerings that competitors are unable or unwilling to offer