Jerome Piche

Vice President of Global Customer Service
bioMerieux

Jérôme Piche holds a 20 year experience within in-vitro Diagnostic industry. With a background in medical analyses and business he started his career at Organon Teknika in 1994 in France, he held various positions: Sales Representative, Product specialist and Product Manager in several fields such as microbiology, Immunology and Molecular Biology for private labs, hospitals and blood banks.
When bioMérieux acquired Organon Teknika in 2001, Jérôme was appointed Local Product Manager and then Global Product Manager in Worldwide Commercial Operations, in charge of the HIV range of products, until beginning of 2009. Then he joined the Global Customer Service as Training Director responsible for the worldwide product training activities.

As of 2011, he became Vice President of the Global Customer Service.

Check out the incredible speaker line-up to see who will be joining Jerome.

Download The Latest Agenda

Main Day One

Friday, September 4th, 2015

13:40 30 minutes per roundtable discussion; Choose two

Table 1: Maximizing The Customer Experience To Increase Retention And Loyalty
Hosted by Jeff Zirker, Senior Director, Global Technical Support, Americas, Cisco

Table 2: Topic TBD
Hosted by Bill Stuckert, VP IT Services, ATS

Table 3: What’s the Best Organization Model for Global Customer Service?
Hosted by Jerome Piche, VP Global Customer Service, bioMerieux

Table 4: Topic TBD
Hosted by Vic Malhotra, Head of Defense Sector Deployed Services, Rolls-Royce

Table 5: Using Servant Leadership To Build Employee Engagement Hosted by Todd Klitzke, Technical Support Manager, PDQ Inc.

Table 6: Creating Effective Field Service Techs: Finding A Balance Between Hiring Individuals With The Right Skills And Providing Job Specific Training
Hosted by Roger O’Connor, VP & General Manager, Gosiger

Table 7: Connecting Service Processes for Faster Cycle Times and Improved First Time Resolution
Hosted by Steve Morandi, VP Service Lifecycle Management, PTC

Table 8: Big Data, Little Phones: What Does It All Mean For Service Fleets In 2014?
Hosted by Kelly Frey, VP Product Marketing, Telogis

Table 9: Service Sales Vs Service Operations: Avoiding The “Lid” On Your Service Growth
Hosted by Steve Snedegar, Director Service Sales North America, Simplex Grinnell

Table 10: Critical Inventory Sourcing Optimization
Hosted by Gordon Payne, Senior Manager of Business Development, FedEx

Table 11: Transforming Field Service Order Management Through Proactive Customer Engagement
Hosted by Bill Kenney, EVP Business Development,OnProcess Technology

Table 12: Topic TBD
Hosted by Fleetmatics