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Field Service USA 2014 (past event)

April 20 - 23, 2014

Omni Hotels & Resorts, San Diego, CA

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Jennifer Lescallett, Senior Director of North American Service and Support at Affymetrix, Inc.
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Jennifer Lescallett


Senior Director of North American Service and Support
Affymetrix, Inc.

Check out the incredible speaker line-up to see who will be joining Jennifer.

Download The Latest Agenda

Performance Workshop Day

Tuesday, August 4th, 2015


10:30 The Value Of .01 Of A Second

The majority of us probably consider our teams to be running well. We hire and train good people, do our best to hit our numbers, employ best practices to meet customer satisfaction goals, incentivize for good work, make organizational changes to increase efficiencies and genuinely want our teams to be challenged and grow. Given all this, how can we take our teams from the status quo of today and make them better than the best? It takes a collective drive, cohesiveness and desire throughout your organization to be 0.01 seconds better. The purpose of this workshop is to step away from the ordinary and collectively think about new ways we can reinvent our own field service organizations.

The workshop attendees will split up into two teams. I will lead one group and Mark the other. We will ask the attendees to do the following:

  • Introductions
  • Mark/Jen will provide a fictitious company scenario with specific challenge areas
  • We will start with 15 minutes of presentation material and then move to an interactive workshop for the remaining 30-40 minutes.
  • Name, brief bio
  • Team has to come up with a name for the fictitious company

We sub-divide up the group to focus on three major areas  (we will define a challenge for each of these three areas):

  • Revenue
  • Customer sat
  • Employee morale
  • Come up with creative ideas for change
  • Report back the findings
  • Get judged on best ideas