Gail Norris

Director, Customer Service Division
Siemens Industry Inc

Check out the incredible speaker line-up to see who will be joining Gail.

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Main Day One

Friday, September 4th, 2015

16:25 Developing On-Demand Training Models To Minimize Technician Downtime

Gail Norris knows that standard, classroom-based training is expensive and takes technicians out of the field for too long. Innovative tools are now available that enable service organizations to conduct on-demand training. In this session, Gail discusses:

Establishing training programs that are accessible by workers in the field anywhere, anytime

Capitalizing on training videos and mobile apps to eliminate the need for classroom-based training

Creating a knowledge database for common repairs and fixes to reduce downtime onsite