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Field Service USA 2014 (past event)
April 20 - 23, 2014
Omni Hotels & Resorts, San Diego, CA
Array
Dave McCoy
Director of Service
Ariel Corporation
Check out the incredible speaker line-up to see who will be joining Dave.
Download The Latest AgendaMain Day Three
Wednesday, November 4th, 2015
09:20 People Don't Care How Much You Know, Until They Know How Much You Care: Customer Service In A Technical World
When technical issues or problems arise, it is easy to lose focus on the customer. Many of us fancy ourselves as “problem solvers” and strike quickly to resolve situations, but this sometimes comes at the expense of our customers. We have to remember that in most cases the easy part is fixing the issue; the tough part is fixing the customer. In this session, Dave discusses:
•Basic customer service principles
•Understanding your customer
•Rules for technical communications
•Engineers are people too
•Did we really fix what was broken?
•Basic customer service principles
•Understanding your customer
•Rules for technical communications
•Engineers are people too
•Did we really fix what was broken?