Buddy Saucier

Director of Service Operations North America
Johnson Controls

Check out the incredible speaker line-up to see who will be joining Buddy.

Download The Latest Agenda

Main Day One

Friday, September 4th, 2015

16:25 Learning from Our Customers: A Discussion with End Users

In this session, Buddy emphasizes the importance of listening to customers in order to improve service. Key takeaways include:

Ensuring optimal service and high satisfaction by soliciting input from customers

Obtaining clarity on customer satisfaction and service quality

Discovering areas where medical device manufacturers can do more for their customers by providing more services and more expertise

Main Day Two

Sunday, October 4th, 2015

16:50 Panel Session: Internet Of Things And Connected Products: Driving Business Transformation In Field Service

Join this panel of experts to learn how organizations are transforming their business with connected product solutions. Organizations today are implementing these solutions to:

Drive unmatched levels of service and increase loyalty across their customer base
Increase operational efficiencies through more effective field service deployments and an increase in first call resolutions
Unlock new revenue streams by providing innovative services to their clients