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Field Service USA 2014 (past event)
April 20 - 23, 2014
Omni Hotels & Resorts, San Diego, CA
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Brian McMillin
Customer Services Field Technology Manager
Southern California Gas
Check out the incredible speaker line-up to see who will be joining Brian.
Download The Latest AgendaMain Day One
Friday, September 4th, 2015
10:20 Panel Session: Eliminating Waste In Service
In this panel session, our experts pinpoint key tools to sustain continuous improvement throughout the service organization. Key takeaways include:
- Embracing a culture shift to become more automated within the service organization
- Using change management as a tool to drive productivity and profitability
- Running service as a business as opposed to a cost center
- Dedicating resources to change management implementation for communication and understanding across your businesses and regions
- Determining the appropriate processes to handle the complexity of the businesses that are supported by your company