Alex Gray

Regardless of the industry in which we work, we are all faced with common realities that are impacting our delivery of services: our products and the ways they are used are becoming more complex, the expectations of our customers are increasing, while at the same time, pressure builds for lower operational costs of services. Confronted by these realities, how will we deliver exceptional services that meet – and exceed - the needs of our customers and our shareholders? In this session, Alex Gray will share his perspectives on our challenges and opportunities. He will review key innovations that are transforming service delivery, such as secure service automation, design for serviceability, and the Internet of Things (IoT). He will outline a clear and cohesive service delivery vision, as well as actionable steps that will enable a pragmatic evolution from “service” to “care”.